NEWS
- December 16, 2024 Notice of Change in Executive Structure This is to inform you of the change in the executive structure.
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October 10, 2024
EP-PharmaLine is a proud recipient of Contact Center Awards 2024 "Jury‘s Special Award".
EP-PharmaLine received the Jury‘s Special Award at the Contact Center Awards 2024, hosted by Rick Telecom Co., Ltd. and the editorial department of Call Center Japan.
Awards -
July 1, 2024
Notice of Fukuoka Office Relocation
As of July 1, 2024, EP-PharmaLine's Fukuoka office has relocated to the following address :
Taihaku Center Building 6F, 2-19-24 Hakata-ekimae Hakata-ku, Fukuoka City, Fukuoka 812-0011, Japan Profile
EP-Pharmaline's business and services
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DI Service－ Contact Center Service －
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BPO Service
＜Main Services＞
- PMS Support Service
- Creation and Revision of Promotional Materials Support Service
- Regulation Review Related Service
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Multi channel Promotion Service
＜Main Services＞
- ES Navigation
- Outsourcing of Web Interview / Web Explanatory Meeting
- Web Seminar Management
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Medical Device Support Service
＜Main Services＞
- Medical Device Contact Center
- Medical Device Outbound Service
- Human Resource Supply Service
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Healthcare Support Service
＜Main Services＞
- Healthcare Support Contact Center
- Health Food Consultation Support Service
- Mental Care Support Service
EP-PharmaLine Highlight
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1,470
Employees
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1,025
Licensed Employees
(Pharmacists, Nurses, MR, National registered dietitians, Dietitians, Veterinarian, Registered salesperson of OTC drugs, Medical Technologist, Clinical Engineer etc.) -
300+
Clients
-
25+
years of experience
*as of Sep. 2025
Transactions within Japan in 2025
About 1,100
Cumulative Number of Commissioned Projects
From Pharmaceutical, Medical Device, and Healthcare Companies(cumulative)
Number of companies contracted for
Medical Contact Center Service: 80+
Medical Affairs Service: About 75
(Creation and Revision of Promotional Materials Support Service, Regulation Review Related Service)
BPO Service: 40+
(PMS support service, Drug Distribution Management Support Service, etc. )
Medical Device Contact Center Service: 30+
Healthcare Support Service: About 15, etc.
Number of Contracted
Companies with Pharmaceutical, Medical Device, and Healthcare Companies
Award Experience
- 2022 Best Operation Award, Contact Center Award
- 2023 Jury's Special Award, Contact Center Award
- Top Pharma Consulting Company in Japan 2023 awarded by Pharma Tech Outlook, etc. For more details, click here
