Personal Information Protection Policy

EP-PharmaLine Co., Ltd. provides comprehensive human resources and telemarketing services specializing in the pharmaceutical and medical fields. The personal information that our company acquires from customers and the personal information of our company employees (hereinafter referred to as "personal information") is an important information asset for our company, and we recognize that it is an important responsibility of our company to appropriately manage and protect such personal information. Based on laws and regulations concerning the protection of personal information, our company has established the following "Personal Information Protection Policy" and will faithfully implement it.

1. When acquiring personal information, we will specify the purpose of use as much as possible and acquire personal information to the extent necessary to achieve that purpose.
2. If personal information is to be acquired, the our company name, personal information protection administrator name, contact information, purpose of use, etc. shall be provided and personal information shall be acquired to the extent necessary.
3. Personal information will be used within the scope of the purpose of use.
   In addition, we will establish and implement procedures to take necessary measures so that we will not use it for other purposes.
4. Personal information will be managed in an appropriate manner and will not be disclosed or provided to third parties without the consent of the person concerned.
5. We will manage personal information in an accurate and up-to-date manner within the necessary scope according to the purpose of use, take reasonable safety measures against leakage, loss or damage of personal information, and strive to prevent and correct the same.
6. When we outsource the processing of personal information, we will implement appropriate management under contract to prevent leakage and provision to third parties.
7. In the event that a person requests the disclosure of his or her own personal information, the Company will promptly respond to such request by contacting the our company Customer Support Center.
8. If a person refuses to use or provide his or her personal information to a third party, he or she shall respond by contacting the our company Support Center.
9. We respond to complaints and inquiries about personal information by contacting the our company Support Center.
10. We will comply with applicable laws and regulations, national guidelines, and other standards concerning personal information.
11. We will establish a personal information protection management system, review it regularly and continuously improve it.

• Inquiries about the Personal Information Protection Policy

Handling of Personal Information

1. Purpose of Use of Personal Information in our company

   Our company will use personal information to the extent necessary for the following purposes of use.
   In addition, if we obtain personal information directly from you in writing (including entering information on the our company website), or if we need you to access it, we will obtain or access it after obtaining your consent and specifying the purpose each time.

   Furthermore, in order to improve customer satisfaction through the confirmation of the content of calls and the evaluation and training of customer service quality, the content of calls with customers may be recorded in writing, by voice, or electronically.

   1. In response to inquiries and complaints
   2. To propose products and services, conduct business negotiations, fulfill contracts, and conduct other administrative communications necessary for business
   3. Providing information on products and services by direct mail, e-mail, telephone, social media (SNS), etc., and providing information on events, seminars, exhibitions, etc.
   4. For the purpose of complying with the obligations stipulated in the Worker Dispatching Act, etc., with respect to the dispatched staff accepted by our company
   5. In order to control the entry and exit of facilities by installing entry and exit management systems, etc.
   6. In order to recruit and hire employees, conduct recruitment screening, recruitment procedures, etc.
   7. For personnel management of employees, etc., such as employment, welfare, and retirement
   8. In response quality evaluation and education and training
   9. To improve customer service and research and development of new services
   10. In order to post photos (including videos) of our company employees and related parties on SNS and to promote and advertise the company

2. About social media (SNS) used on this site

   When a user browses a page on which icons, etc. of other social media (SNS) are placed, information about the user may be sent to the relevant SNS. Please check the privacy policy of other SNS used in the site at the site of each company.

   Facebook Data Policy

3. About the work entrusted by the client

   When our company conducts business by receiving personal information from clients, it uses the personal information to the extent necessary to achieve the purpose of the entrusted business and handles it appropriately.
   In addition, in order to improve customer satisfaction through the confirmation of the content of calls and the evaluation and training of customer service quality, the content of calls with clients (end users) who are outsourcers may be recorded in writing, voice or electronically.

4. Personal Information Security Management and Provision to Third Parties

   Our company shall take strict security measures to prevent personal information from being leaked, lost or damaged.
   Our company will not disclose or provide personal information to any third party unless:

   1. With the consent of the person
   2. In accordance with laws and regulations
   3. Cases where it is necessary for the protection of the life, body or property of a person and it is difficult to obtain the consent of the person
   4. Cases in which it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and in which it is difficult to obtain the consent of the person
   5. Cases in which it is necessary for a national or local government, or a person entrusted by a national or local government, to cooperate in the execution of affairs prescribed by laws and regulations, and in which it is difficult to obtain the consent of the person in question
   6. When personal information is provided in connection with the succession of business due to a merger or other reasons and the personal information is handled within the scope of the Purpose of Use prior to the succession
   7. When entrusting personal information to a third party within the scope of the purpose of use

5. Request for Disclosure of Personal Information Subject to Disclosure

   Our company will respond appropriately in accordance with procedures designated by our company when requested to notify the purpose of use with regard to the content of personal information subject to disclosure, when requested to disclose personal information related to the person, when requested to correct, add or delete the personal information that is not true, or when requested to suspend, delete or suspend the provision to a third party.

   1. our company's personal information protection administrator

      The personal information protection administrator of our company is the manager of the administration center.

   2. Purpose of use of disclosed personal information

      1. For recruitment and selection of applicants
      2. For providing information on recruitment to applicants
      3. For post-employment assignment selection and HR management
      4. For information about our company, contact with customers, contracts, and billing
      5. For education and training at the workplace after employment
      6. For conducting questionnaires for future recruitment activities
      7. To respond to inquiries and applications for seminars, etc. operated by our company
      8. For admission procedures and communication at daycare facilities, health management of children, and operation and management of daycare services
      9. For personal information protection management system operation records
      10. In response to the inquiry

   3. Specific procedures such as disclosure

      1. If you would like to request disclosure, please call us at the address below. Our company will send you the prescribed application form by mail.
      2. Please fill out the application form and return it with a form for identification (A copy of any of a driver's license, passport, certificate of residence, health insurance card, or pension book, with the permanent address column hidden).
      3. A fee of 1,050 yen per request (including consumption tax and our company's return fee) will be charged only for purposes of notification or disclosure. Please enclose a postal money order for the fee amount when mailing the application form.
      4. Requests for disclosure will be answered in writing to the address indicated on the application form of the applicant.

   4. Inquiries, complaints and inquiries

      If you would like to apply for or inquire about procedures for disclosure requests, etc., or if you have any complaints or inquiries about the handling of personal information, or if you have any other questions, please contact the Personal Information Inquiry Center below.

      【Contact for inquiries about personal information】
      Person in charge: EP-PharmaLine Co., Ltd.
      Manager, Administration Center
      Address: Ikebukuro West Park Bldg., 3 -27 -12 Nishi Ikebukuro, Toshima-ku, Tokyo 171 0021
      Mail：privacy@eppharmaline.co.jp

6. Certified Personal Information Protection Organization

   An authorized personal information protection organization is an organization authorized by the competent minister based on Article 37 of the Personal Information Protection Act, and aims to ensure the proper handling of personal information by processing complaints about the handling of subject personal information and providing information to subject business operators.
   The authorized personal information protection organization to which our company belongs is Japan Information Economy and Society Promotion Association.

   The organization can handle complaints about the handling of personal information with the following contacts.
   Japan Information Economy Society Promotion Association Personal Information Protection Complaint Consultation Office
   Address: Roppongi First Building, 9-9, Roppongi 1-chome, Minato-ku, Tokyo 106 0032
   Phone: 0120-700-779 / 03-5860-7565

7. Revision of this content

   Our company may amend this content as necessary, including amendments to laws and regulations.