Our Business

With abundant experience and refined knowledge,
We will provide strong support to the pharmaceutical, medical, medical equipment and healthcare industries

As a member of the EPS Group, EP-PharmaLine specializes in the pharmaceutical, medical, medical equipment and healthcare industries, and develops and provides solutions that constantly meet customer needs in five core services: DI Service - Contact Center Service, BPO Service, Multi-Channel Promotion Service, Medical Device Support Service and Healthcare Support Service.

EP-PharmaLine's Business / Service

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  DI Service－ Contact Center Service －

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  BPO Service

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  Multi channel Promotion Service

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  Medical Device Support Service

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  Healthcare Support Service

DI Service - Contact Center Service -

• Medical Contact Center Service
  • DI Service
    • DI Center
    • 24H/365 Days Telephone Answering Service
    • Emergency Reception Service
    • Off-label Use Center
    • MR Support Center
    • Materials Management Support
    • Complaint Handling Service Agency Service
    • Patient Support Program（PSP）
    • OTC Support Center
    • Schedule Reminder Service for Collection of Case Report Forms
    • DTC Contact Center
    • Electronic Data Capture Help Desk
    • Contact Center for Clinical Trial Advertisement
    • Medical Contact Center Consulting Services
  • Human Resource Services
    • HR Supply Service
    • HR Introduction Service
    • Educational Training Program
• Medical Affairs
  • Creation and Revision of Promotional Materials Support Service
    • Creation and Revision of Promotional Materials
    • Materials Management Support
    • Contract Service
    • Material Review Service
  • Regulation Review Related Service
    • Slide Review for Presentation by Speakers
    • Review Based on Guidelines for Preparation of Summaries of Ethical Drug Product Information, etc.
    • Monitoring Service (Onsite Monitoring Service/Record Monitoring Service)
    • Independent Review
• Medical Device Support Service
  • Medical Device Contact Center
  • Medical Device Outbound Service
  • Shipping Materials Service
  • Human Resource Services
    • HR Supply Service
    • HR Introduction Service
    • Educational Training Program
• Health Care Support Service
  • OTC Drug Mail-order and Online Fulfillment Services
  • Consultation recommendation service, Diabetic nephropathy aggravation prevention program, etc.
  • Health Food Consultation Support Service
  • Mental Care Support Service
  • Diet Support Service
  • Skincare & Cosmetics Support Service

BPO Service

• PMS Support Service
  • Outsourcing & Dispatch of Community-based MRs
  • Remote Early Post-marketing Phase Vigilance (EPPV) Support Services
  • Contract Document Creation Support
  • GCP Center
  • EDC Help Desk
  • Reminder Support for Survey Form Collection
  • MR Support in PMS
  • Clark Dispatch Service
• Drug Distribution Management Support Service
• Safety Information Management Support Service
• Emergency Key Management Center
• Responding to Emergency Contact for Serious Adverse Events
• IT Support
• Creation and Revision of Promotional Materials Support Service
  • Creation and Revision of Promotional Materials
  • Materials Management Support
  • Contract Service
  • Material Review Service
• Regulation Review Related Service
  • Slide Review for Presentation by Speakers
  • Review Based on Guidelines for Preparation of Summaries of Ethical Drug Product Information, etc.
  • Monitoring Service (Onsite Monitoring Service/Record Monitoring Service)
  • Independent Review
• Pharmacist Survey Service

Multi channel Promotion Service

• Multi-channel Detail Service (Hybrid MR)
  • ES Navigation
  • MR Direct
  • Medi-Call
  • Outsourcing of Web Interview / Web Explanatory Meeting
  • Appointment Service of Web Interview / Web Explanatory Meeting
  • Remote Detail Training for MR
  • e-detailing
• Web Seminar Management
• Field Communicator Service for Medical Device Companies

Medical Device Support Service

• Medical Device Support Service
  • Medical Device Contact Center
  • Medical Device Outbound Service
  • Shipping Materials Service
  • Human Resource Services
    • HR Supply Service
    • HR Introduction Service
• Field Communicator Service for Medical Device Companies
• Regulation Review Related Service

Healthcare Support Service

• Healthcare Support Contact Center （Pharmacist , Registered Distributor, Registered Dietitian）
• Healthcare Survice
  • OTC Drug Mail-order and Online Fulfillment Services
  • Consultation recommendation service, Diabetic nephropathy aggravation prevention program, etc.
  • Health Food Consultation Support Service
  • Mental Care Support Service
  • Diet Support Service
  • Skincare & Cosmetics Support Service